Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Any returned items will be refunded immediately minus the cost of the initial postage fee.

Any faulty items must be returned to us before a replacement or refund is provided. We are unable to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items. If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it. We do our best to photograph and present our products digitally for you to browse them as accurately as possible. The Sloong's spot colours cannot be replicated on screen (especially the fluorescent inks) so please keep this in mind when purchasing items. Message us if you have questions about a particular item, and we will be more than happy to help.

To start a return, you can contact us at service@sloongworld.com.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or refunded, these include Custom Print Orders. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.